When you book an Appointment with Posh Paws, we Staff to our schedule which means, we have paid for the necessary staff to groom your dog. If you call an hour before your appointment, over the weekend or just don't show up, we have employee's sitting around with nothing to do. Please help us control our costs by cancelling no later than 24 business hours before your appointment. If you can not cancel within that time fame, an invoice will be sent to you to continue services. We understand that emergencies arise out of our control and we can work with that.